Cancellation Policy

Journey’s End Counseling – Group & Virtual Therapy Policy Tammy Austin, LMHC Scheduling Individual therapy sessions may be scheduled using Tammy Austin’s Calendly link. Group sessions (including Mom Matters) will take place on a regularly scheduled day and time; these will not be scheduled through the website. Confirmation of Sessions All sessions are confirmed through Tammy Austin’s calendar, not the website. A confirmation email will be sent once your session is booked. Deposits A non-refundable deposit is required to secure your spot in the Mom Matters group series. Your space will not be reserved until the deposit is received. Cancellations & No-Shows Individual Sessions – Cancellations must be made at least 24 hours in advance to avoid being charged the full session fee. Group Sessions – Because groups run on a fixed schedule, missed sessions are non-refundable and cannot be rescheduled. No-Shows – Failure to attend without notice will result in being charged the full session fee. Commitment to the Group Mom Matters is a 6-session series. Your registration secures your place for the whole series, even if you are unable to attend all sessions. No credit cards will be stored on the website. Payment plans are available. For additional information, please email: jecounseling4u@gmail.com By registering, you acknowledge and agree to these policies. To cancel or reschedule, please email jecounseling4u@gmail.com 12-24 hours in advance.

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